Frequently Asked Questions

Many of our items are specifically designed for personalization.  You will be able to indicate your choices when adding them to your cart.  If you wish to customize pieces that do not offer that in the cart, please contact us.  Most likely we will be able to accomodate your request.

Due to copyright and trademark restrictions, we are unable to sell products that include text and images protected by law, such as company/military logos, character images, song lyrics, etc.

No profanity (or implied profanity), sexist or racist content will be produced. Custom orders may be declined. Assistance will be provided for issue resolution or refund.

We ship via USPS.  Shipping costs will be estimated in your shopping cart during checkout.  Please contact us if faster delivery is needed and we will do our best to accomodate you.

If you are in or near San Angelo choose Local Pickup.   We will contact you to arrange a time and location for pickup.

Most of our items, especially personalized pieces, are made to order.  We will typically have them ready to ship or pickup within 3-5 business days.

Maybe!  Every piece of material (wood, acrylic, stone, metal) requires extensive testing to determine how something is engraved and cut.  We want your request to look great and don't want to take the chance of ruining your item!  If you are able to offer a "test" piece for us to experiment with we can mostly likely work with it.  Contact us and let's talk! 

As most of our items are made to order and/or custom, we do not offer returns or exchanges.  If there is a defect in an item, please let us know as soon as your item arrives.  We will do everything we can to correct the issue up to replacement of the item.  NOTE: This does not include damage to the item after you take delivery.

We do offer gift cards with several denominations to choose from. A great gift for that person that is difficult to shop for!